How we work
Six principles behind every conversation.
The same approach carries across every program: listen first, protect privacy, and strengthen the paths that already exist rather than build new ones from a distance.
Community-led
People most affected by stigma and exclusion help shape our language, activities, referral choices, feedback and improvement. We do not design solutions from a distance.
Confidential and consent-based
People choose what to share, how they wish to be contacted and whether they want a referral. We collect only the information needed for the agreed support.
Focused on the whole person
Health, mental wellbeing, education, family relationships, safety and social conditions are connected. We therefore look at the person's full situation and help identify a realistic next step.
Built on trusted partnerships
FBST does not create unnecessary parallel services. We strengthen links between communities and qualified health, education, psychosocial, social and protection services.
Practical and respectful
Our work uses clear language, safe conversations, peer support, individual planning, referral, accompaniment and follow-up. We avoid blame, pity and public exposure.
Always learning
We use anonymous feedback, referral data, activity records and community reviews to identify what is working, what feels unsafe and what must change.
What FBST does not do
- We do not diagnose or prescribe.
- We do not force people to disclose HIV status, sexual orientation, pregnancy, mental-health concerns or personal history.
- We do not publish participant identities, safe-space locations or sensitive referral details.
- We do not promise a service that has not been confirmed and activated.
- We do not replace emergency, clinical or specialist services.